Shipping, Cancellation, and Refund Policy for 23 Marlin Dive Centre

CANCELLATION PRIOR TO SERVICE COMMENCEMENT

1. If you cancel your booking before the course/service begins, you may be eligible for a full or partial refund depending on the timing:
   • Cancellations made more than 7 days before the course start date: Full refund
   • Cancellations within 7 days of the course start date: 50% refund
   • No refunds for no-shows or cancellations after the course has commenced
2. To request a cancellation, please email us at [insert official email] with your booking details.
3. For instructor certification courses, special cancellation terms apply:
   • Cancellations more than 14 days before: Full refund
   • Cancellations 7-14 days before: 50% refund
   • Cancellations less than 7 days before: No refund

RETURN POLICY (FOR EQUIPMENT PURCHASES)

1. Physical products purchased from 23 Marlin Dive Centre may be returned if:
   • The item is incorrect (wrong size/color/model)
   • The item is damaged upon arrival
   • The item is defective
2. Return conditions:
   • Must be requested within 7 working days of receipt
   • Must be in original condition with all packaging
   • Must include proof of purchase
   • Customer is responsible for return shipping costs
3. Non-returnable items:
   • Custom or personalized equipment
   • Used/damaged items not in original condition
   • Items purchased through third-party retailers

REFUND POLICY

1. Service refunds (courses/trips):
   • Will be processed within 7-10 business days after approval
   • Issued via original payment method
   • May take additional time to appear in your account depending on your financial institution
2. Equipment refunds:
   • Full refund issued after inspection of returned goods
   • Processing time: 3-5 business days after receipt
   • Credit card refunds may take 1-2 billing cycles to appear
3. Non-refundable items:
   • Completed services/courses
   • Digital products
   • Gift certificates

SHIPPING POLICY (FOR EQUIPMENT)

1. Shipping Address:
   • We ship to valid addresses in Malaysia (no P.O. boxes)
   • Customers must provide accurate, complete shipping information
   • We are not responsible for delays due to incorrect addresses
2. Shipping Time:
   • In-stock items: 2-5 working days (Peninsular Malaysia)
   • Out-of-stock items: Please contact us for estimated delivery
   • International shipping available at additional cost
3. Change Requests:
   • Address changes must be requested within 12 hours of order placement
   • Late changes may incur additional shipping fees
4. Tracking:
   • Tracking numbers provided via email once shipped
   • Delivery during business hours (9am-5pm, weekdays)

SPECIAL PROVISIONS FOR DIVING TRIPS

1. Ocean trip cancellations:
   • More than 30 days before: Full refund
   • 15-30 days before: 50% refund
   • Less than 15 days before: No refund
   • Subject to operator policies at destination
2. Trip insurance strongly recommended
3. Itinerary changes may occur due to weather/conditions

GENERAL TERMS

1. We reserve the right to:
   • Modify these policies at any time
   • Refuse service/refund if terms are violated
   • Charge for re-delivery due to customer error
2. Force majeure: Not liable for delays/cancellations due to events beyond our control

For any questions about these policies, please contact us at:
Email: w-marlindivecenter@gmail-com
Website: 23marlindc.com