1. Introduction
23 Marlin Dive Centre (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (23marlindc.com), book our services, or interact with us.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, date of birth, emergency contact details
- Payment Information: Credit card details, bank account information (processed securely via third-party payment processors)
- Health and Fitness Data: Medical information relevant to diving activities
- Technical Data: IP address, browser type, device information, cookies (see Section 6)
- Usage Data: Pages visited, services viewed, booking history
- Media: Photos/videos from courses (with consent)
3. How We Use Your Information
We use your information to:
- Process bookings and provide services
- Ensure safety during diving activities
- Communicate about your bookings, courses, or trips
- Improve our services and website
- Send marketing communications (with your consent)
- Comply with legal obligations
- Conduct research and analysis (anonymized data)
4. Legal Basis for Processing
We process your data based on:
- Contractual necessity (to provide services you’ve booked)
- Legal compliance (e.g., safety regulations)
- Legitimate interests (business operations)
- Your consent (for marketing, photos, etc.)
5. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Payment processors, email services, IT support
- Diving Organizations: SSI for certification purposes
- Medical Personnel: In case of emergency
- Legal Authorities: When required by law
- Business Transfers: In case of merger or acquisition
We never sell your personal data to third parties.
6. Cookies and Tracking Technologies
We use cookies to:
- Remember your preferences
- Analyze website traffic
- Improve user experience
You can control cookies through your browser settings. Essential cookies are required for website functionality.
7. Data Retention
We retain your information:
- For active customers: Throughout our business relationship
- For certifications: Permanently (as required by SSI)
- For marketing: Until you unsubscribe
- For legal requirements: As mandated by law
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (where applicable)
- Restrict or object to processing
- Withdraw consent
- Data portability
To exercise these rights, contact us at [insert email].
9. Data Security
We implement appropriate security measures including:
- SSL encryption
- Secure payment processing
- Restricted access to personal data
- Regular security assessments
10. International Transfers
For international diving trips, your data may be transferred to destination countries. We ensure adequate protection through contracts or certifications.
11. Children’s Privacy
We collect data for minors (age 6+) only with parental consent, particularly for mermaid courses.
12. Third-Party Links
Our website may contain links to third-party sites (e.g., SSI, travel partners). We are not responsible for their privacy practices.
13. Changes to This Policy
We may update this policy periodically. The latest version will always be posted on our website with the effective date.
14. Contact Us
For privacy-related inquiries, please contact:
Email: w-marlindivecenter@gmail.com
Head Office / Dive Centre:
No 1, Jalan Opu Daeng Merewah 9/3,
Seksyen 9, 40100, Shah Alam, Selangor
Phone: [insert contact number]